Rich began his career working in the nuclear weapons industry as a Training Administrator designing and developing training and qualification programs for fire protection/suppression, hazardous materials, and emergency medical services employees in the early 1990s. In 1995, Rich began working as a Training Analyst at the Salt River Project (SRP), one of the nation’s largest public utilities. In this role, Rich spent his time first in Corporate Training and Development, and then primarily in Electric System Operations. From early 1996 until present day, Rich advanced to a Senior Performance Analyst and eventually joined GE Energy providing consulting services to large investor owned utilities. Rich worked in various capacities at GE Energy, including Senior Consultant, Principal Consultant, and Education Services Manager. During his time at GE Energy, Rich provided exceptional services to Distribution Operations and related business in designing job specific learning interventions.
Rich’s background and experience in Distribution Operations is centered around Outage Management and SCADA. Rich’s services extend beyond training solutions into the project management, facilitation and development of business specific standard operating procedures, business process analysis, change management, online performance support, web-based instruction, and much more. In 2003, Rich began to explore the use of web-based learning and specifically the delivery of e-learning as a viable alternative to expensive instructor led classroom and traditional OJT training in the electric system operations control room. Web-based learning has proved to be a cost effective alternative in delivering training solutions to system operators and dispatchers.
In 2007, Rich formed Level Four Solutions Group to grow a learning and software consulting services business that partners with utilities to provide effective training and related IT solutions.
Tracy works in the home office of Level Four Solutions Group in Phoenix, Arizona. She graduated from the University of Wyoming with a Bachelor’s degree in Business Management. Tracy helps with the back office for Level Four Solutions Group. That includes, but is not limited to, HR work and bookkeeping duties.
When she’s not working or driving her daughter to soccer, she loves to get together with friends and go wine tasting.
Brandi Byers joined Level Four Solutions Group in 2009. She can create innovative training solutions and collaborate with Subject Matter Experts. She has experience in EMS, Outage Management System, Maximo, and creating training plans for different departments and roles. She loves developing scenario-based training and seeing learners have their “a-ha” moment. She enjoys managing and watching consultants growth in the organization. She is known to carry a few bags with her to work.
Outside of work, she enjoys family dinners with her husband and two crazy boys.
Heather is currently a Senior Consultant with Level Four Solutions Group. Her career in learning and development began when called on to provide on-the-job training while working her way through college as a waitress. She’s moved on since then and has extensive experience managing the training life-cycle from initial analysis through evaluation. Heather is a skilled instructional designer and facilitator of online, face-to-face, and blended learning modalities. Her qualifications include a BS in Management, a MSEd in Workforce Education and Development, and a great sense of humor! Heather is also a member of the Association for Talent Development.
Matt joined Level Four Solutions Group after finishing his degrees in Technical Communications and English Literature at Arizona State University. Matt has a strong passion for both technical writing and technology. He enjoys learning more about the industry and creating solutions that have a positive impact on the people that use them.
Matt is currently a project lead and has designed, developed, and implemented instructor-led, computer-based, and blended solutions in power distribution operations, telecommunication systems, SCADA construction and maintenance, meter engineering, water transmission operations, and energy efficiency engineering. He has experience in Outage Management Systems, EMS, Distribution Feeder Automation, Remote Terminal Units, and TDM and IP communications systems.
Dennis began working with Level Four Solutions Group in May 2012 as a Senior Consultant. He is responsible for OMS, DMS, EMS and Distribution Operations subject matter expertise and support of instructional design and development services. He worked in the electric industry for 25 years before retiring in 2010. He started as a field crew lineman and then transferred to the operations center where he moved up to control room supervisor and operations superintendent. His responsibilities also included control room support, training, and project management. He lives in beautiful Austin Texas.
Jody came to Level Four Solutions Group after twenty-four years at the Salt River Project. During her career at the SRP Agricultural Improvement and Power District, she coordinated design, development, testing, training, and implementation of PowerOn spatial software for Electric System Operations. As a result of her work, in-house software was also developed to meet SRP’s goal of providing an efficient and robust computer system for their power dispatching personnel. Jody never stops building on her credentials and enhancing the outstanding work experience she gained at SRP. She has a strong desire to build on her strengths and is a tremendous team player. Her passions include learning and problem-solving.
Her personal passion is helping animals in distress by volunteering regularly at a local animal shelter. She currently resides in Phoenix, Arizona where her two rescue dogs, Lexi and Emma, are enjoying the second chance they’ve been given to be part of a loving home. As a Junior Consultant with Level Four Solutions Group, she is responsible for providing our clients with support in the areas of analysis and design, development, implementation, and revision of online training solutions for Electric Utilities in Electric System Operations. Her familiarity with the electric utility industry makes her a valued addition to our team and a trusted resource to Level Four Solutions Group clients.
John joined Level Four Solutions Group in February 2017 as a Principal Consultant after spending 20 years in the electric industry. His background spans from renewable generation, control systems implementation and management, transmission control room operations, distribution control room operations and project management.
John is a subject matter expert for L4SG in EMS, OMS, DMS applications and Electric Distribution Operations. He is primarily responsible for supporting instructional design, project management, process improvement, control room support, storm preparation and delivering instructor-led training.
John lives in Niskayuna, New York (Capital District) and enjoys spending time with his family.
Sean joined Level Four Solutions Group in November 2011 after finishing his degree in Journalism and Communications at the University of Arizona. Sean’s responsibilities with L4SG have included instructional design development, hands-on instruction, and 24/7 on-site Distribution Operations support. His experience in electrical utility distribution includes Distribution Design, Metering, GIS, OMS and EMS.
Sean most enjoys the constant learning that occurs throughout each project, and gets the most satisfaction out of guiding learners past the difficulties that come with change. He appreciates the unique challenges that each project presents, whether the learner is completely new to a task/position or a lifer in the position that is “creating a new normal” from the previous business process.
A native of Phoenix, Sean spends his time away from work enjoying the local sports teams, concerts, gardening, and exploring the Grand Canyon state with his wife Melissa.
Chris is a Junior Consultant for Level Four Solutions Group. He spent over ten years in management positions in small and medium size companies, during which he trained employees to perform job functions ranging from taking food orders to fueling planes for major airlines. He enjoys finding creative solutions to training challenges and employing them to enhance or create training processes. He went to CGCC for 2 AASs in IT, and Networking Technology, and is pursuing his Bachelor’s degree in IT Management from NAU. He lives in Chandler, AZ and enjoys reading and exotic animals.
Gina is a Senior Consultant for Level Four Solutions Group. She has an extensive background in the Learning and Development environment. Prior to joining L4SG, her responsibilities included the development of technical skills training, e-Learning, and change management and business solutions for clientele in the Insurance Industry. This included effectively solving training and development related challenges, project scoping, project management, the creation of computer-based, instructor-led and blended training solutions.
Additional responsibilities included producing job aides, technical writing, formulating assessment strategies, side-by-side collaboration with subject matter experts (SME’s), and extensive beta-testing/quality assurance of finalized training deliverables.
Gina relocated to Chandler Arizona from Illinois in late 2014. She loves camping, reading, cooking and spending time with her family.
The majority of Josh’s experience has been in the IT industry where he created and facilitated training courses on a wide range of technology, during his time in IT he also assisted in the creation and implementation of security standards which are used throughout the world. Most recently Josh was a Business/Research Analyst for Arizona’s Department of Economic Security where he conducted data analysis, created training guides and announcements which were published throughout the state of Arizona. In his spare time, Josh enjoys hiking, reading, and keeping up to date on all things tech.
Alex joined Level Four Solutions Group as a Senior Consultant. He earned his Master’s degree in Education from Arizona State University. After college, Alex worked as an eighth-grade Social Studies teacher, then progressed into higher education assisting students to identify and reach their educational goals. Alex enjoys learning new skills which are displayed by his continual growth as an individual.
Alex spends most of his time outside of work with his wife and four children. When not with them, he enjoys woodworking in his garage or playing guitar.
Jeff is a pioneer in the field of digital recording and post-production. After a long career involving audio, video and motion picture works, Jeff has turned his attention to training and development. He strives to bring reliable solutions and pleasing aesthetics to training deliverables.
Jeff spent ten years in Hollywood restoring the soundtracks to over 40 major motion pictures including the original Poseidon Adventure and Gentleman Prefer Blondes. With his experience as a motion picture and video engineer, he brings an expansive toolset to training productions.
Production would mean little without solid training expertise. Jeff strives to make highly complex technical workflows easy and memorable for the learner.
Veronica joined L4SG at the end of 2016. Before working for the company, Veronica worked as an intern for Salt River Project’s Distribution Operations Center. During her internship, she worked alongside the training team to develop materials needed and found her passion for adult learning. Her desire to learn and teach others helped contribute to innovative training for the department. She also uses her creativity to find ways to engage the learner.
She is completing her Bachelor’s Degree in Business through Northern Arizona University’s Personalized Learning Program. When not working, or studying for school, Veronica enjoys taking part in all manner of hobbies. She plays musical instruments, including the violin, harp, ukulele, and recently started learning the mandolin. She cooks, bakes, draws, paints, and writes fictional stories with her friends.
Lindsey is a content developer with Level Four Solutions Group. She brings a systematic approach to constructing unique learning experiences. She works with clients to design, develop, and evaluate content and instructional materials.
Before working at Level Four Solutions Group, Lindsey taught in a public high school for six years. Her background and passion for instruction helped her to obtain her M.A. in Instructional Design with a focus in eLearning from the University of Colorado.
Lindsey considers herself a creative, enthusiastic, and welcoming person. She is a mother of two, a tortoise owner, a crafter and creator, an explorer, a baker and eater of tasty treats.
Sharon is a Senior Consultant at Level Four Solutions group focusing on the implementation of IBM Maximo, a software solution used to track the operation, maintenance and disposal of assets. Sharon has been working with Maximo solutions since 2016. In addition to corporate training development, Sharon has several years of experience in higher education, as a teacher, dean, curriculum developer, and compliance officer.
Sharon earned a bachelor’s degree, and Master’s degree from DePaul University. She
holds a doctorate in Higher Education Leadership from Argosy University.