Recently, Bruce Bjorklund, Lead IDMS Technical Trainer and Change Management Manager at Alstom Grid, and Rich Cummings, President of Level Four Solutions Group, teamed up to write an article focused on implementing strategies for successful storm response and management. It was published by Electric Energy Online.
It’s a beautiful day in your service area, and your distribution operations control center has few to no outages for operations to deal with; everything at your utility is status quo. Tomorrow, however, a major storm is predicted, so everyone gears up and gets ready to deal with the situation. As the storm impacts your utility’s service area, the number and duration of outages exceed expectations, but you are prepared and manage the storm well. The local press coverage is largely positive because you were able to limit the number and duration of outages, which reduced costs and business impacts and left your customers happy about how efficiently your utility handled the situation. Read the rest…
A couple years ago I was stressed out about an upcoming meeting with a senior manager and his reputation for getting things done, high expectations and a ‘No BS’ way of solving real business problems. As the meeting approached, I spent a lot of time thinking (and to be honest, worrying) about how our conversation would go and if our already very busy but small team of performance improvement consultants could pull together the right solution for the business needs. When the meeting arrived, I quickly understood that this manager had real business and employee performance problems and the commensurate deep passion for resolving it.Continue Reading
It’s no industry secret that in operation control rooms (Distribution, Transmission and Generation) it takes a uniquely qualified individual to be proficient at the complex work of a System Operator. Control rooms around the country are faced with some big challenges as the final remaining baby boomers with 30+ years of experience retire. The traditional model of on-the-job training (OJT) takes too long, delivers inconsistent results, and impacts productivity. Performance suffers, frustration increases, and overtime costs can increase. While work backlogs in the control room, the field crews feel the impacts of this slowdown as well.
Most control rooms use a rotating day/night 12-hour shift, and in some cases, introduce a training rotation on day shift for 8 hours to keep the knowledge and skills of System Operators up to date. Retirements create knowledge and labor vacancies that are difficult and costly to recover from.Continue Reading